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How to suggest FAQs in contact forms

Pro feature

Show matching FAQs while visitors type in WPForms, Contact Form 7 or Fluent Forms, and avoid support tickets.

Step 1: Turn it on

Go to Happy FAQs → Settings → Questions & forms and turn on FAQ suggestions in contact forms.

Questions and forms settings

Step 2: Check your form

Open a page with your WPForms, Contact Form 7 or Fluent Forms contact form. Type a question: matching FAQs appear under the message.

Step 3: Track tickets avoided

When a visitor clicks “Yes, thanks”, it counts as a ticket avoided. See the total in Analytics.

Any other form can opt in with the ffw-suggest CSS class.

Frequently asked questions

Are messages stored?

No. Messages are only read to find matching FAQs.

Still stuck? We’re happy to help.

Contact support